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Shopping On Line

Using a computer is an extremely safe way of making a plastic card transaction. Follow these steps to keep Internet payments secure:

Use a computer that you know is secure - which means one with up-to-date anti-virus software and a firewall installed. Be particularly wary of making a transaction using Internet cafes or public computers.

Only shop at secure web sites - ensure the security icon (the locked padlock or unbroken key symbol) is showing in your browser window before sending your card details. The beginning of the retailer’s Internet address should change from ‘http’ to ‘https’ when a purchase is made using a secure connection. Use sites you can trust, for example sites you know, or that have been recommended, or that carry the TrustUK logo.

Keep PINs, passwords and personal information safe – always be wary of emails asking you to click on a link or confirm your details. Reputable retailers, banks and the police would never ask you to disclose or confirm sensitive personal or security information, including your PIN. If in doubt phone the organisation to check first.

Keep a record of any transaction you make – preferably print it out. Make sure you understand what you are paying for, know the merchant's refund policy and delivery conditions, and have the merchant's postal address. This will help your card issuer take up your case if you subsequently have any difficulties.

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