Mobile Phones

Mobile Phone Advice

Mobile phones are stolen every day, mainly by opportunist thieves. Young people and those using pubs and clubs in the county can be especially vulnerable. By taking a few simple steps you can prevent your phone going mobile without you.

  • Always be aware when you use your phone. Make sure you use it when and where it is safe to do so and be aware of those nearby
  • Keep your phone out of sight, in your pocket or bag when not in use
  • Never leave your bag unattended or open
  • Pickpockets will often cause a distraction or bump into you in order to steal your phone. Be aware in a crowded situation that this is always a possibility
  • Do not leave your phone on show in public places
  • Make sure your phone is marked and identifiable and that you know the details of your phone make and model
  • Consider the use of a phone bungee or other methods to secure your phone to your handbag or pocket. Keep a record of your IMEI number, which is unique to your phone and can help you recover it. If you press *#06# on your phone, its 15 digit IMEI number will be displayed. Register your phone at It is a free service that allows you to register your property. This means we are more likely to be able to return your phone to you if its lost or stolen. (You will need your IMEI number.)

Smart Phones

As well as following all the steps detailed above - extra security is available for smart phones by installing a phone tracking application. These 'apps' are available from your phone's app store and can help you locate lost phones or help police recover stolen phones using its GPS signal.

Make sure your phone is locked when not in use as tracking apps can be deactivated by thieves if the phone is not locked.

Popular free phone tracking apps include:

Many other applications are available from your phone's app store.

Stolen or lost handsets

Report a lost or stolen phone to your network provider immediately and get the IMEI number from them if you don’t know it – you can call 08701 123 123 if you don’t know your network’s customer service number. Your network will block the phone, making it useless to the thief.

Report a lost or stolen phone to the police as soon as possible, giving the mobile phone number, type of handset and IMEI number.

If your phone is stolen and the crime has just happened, and it is possible the offender is still, at the scene you should contact 999 immediately. If it has a tracking application we may be able to locate your phone and recover it if you report it quickly enough and provide your account log in details.

If you become aware that your phone has been stolen at some stage during a night out, but you don’t know exactly when, report this by calling 101.

Please note that falsely reporting the theft of your mobile is a criminal offence for which offenders face prosecution for deception and wasting police time.

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