Police enhanced access line (PEAL)

We have a service for people who have difficulties with communication and who may benefit from additional support when contacting the police. This service provides pre-registered citizens direct access to a highly trained police call taker if they ever need to contact Cambridgeshire Constabulary.

How to use it

People who have difficulties using the telephone can register to use the service. Once registered, they are issued with a special telephone number to use when contacting the police for general, non-emergency queries.

Once registered, anyone calling the number will be connected directly to a specially trained police call taker. This can reduce the time they spend waiting to speak to an operator and helps minimise any pain or discomfort they may have when holding a telephone.

Using this service may also reduce their confusion or agitation, enabling them to communicate more effectively. And because they are using the dedicated telephone number, and have already registered their details, the police operator will be aware that the caller suffers from a disability or illness.

The supporting information held about registered users, such as details of next of kin, may be useful in other circumstances. For example, if there is concern for the welfare of that person, we may use the information to contact a relative on their behalf.

When is it available?

The Police Enhanced Access Line is available 6AM until 1 AM Sunday through to Thursday & 7AM-2AM Fri & Sat. The line is for non-emergency use only, with the aim that calls are answered promptly. For emergency calls, always dial 999.

Who is eligible?

  • People who have a disability or illness that affects their ability to hold a telephone for long periods of time, such as arthritis.

  • People who have a condition that affects their behaviour or memory, such as Alzheimer’s disease.

  • People who become easily confused or agitated due to their illness, which sometimes can be aggravated by stressful or pro-longed situations, such as Parkinson’s disease.

  • People whose ability to communicate effectively is hindered by the symptoms of a medical condition or as a result of an injury, such as a stroke or brain injury.

People can register via the website or at any Cambridgeshire Police Station. The stations have registration forms that can be completed then and there, or taken away to be completed at a later date. Any officer or PCSO can take details and will pass them on to the relevant department.

Registration form

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