We will always give priority to emergencies however, whatever the reason is for you making contact with us, we will ensure that we take the appropriate steps to deal with your enquiry as soon as possible.

For example we will explain how we are going to deal with your query and provide you with a reference number where necessary. Where it is also necessary for a member of staff to visit you or for you to visit a police station, we will arrange a mutually convenient time for this wherever possible. We may refer you to an alternative organisation, for example your local authority or transfer you to a specialist department.